1. Information We Collect

Log Data

When you visit our website, our servers may automatically log standard information provided by your web browser. This may include:

  • Your IP address

  • Browser type and version

  • Pages visited

  • Date and time of your visit

  • Time spent on each page

  • Referring website

  • Other diagnostic information

Device Data

We may collect information about the device you use to access our website, including:

  • Device type

  • Operating system

  • Unique device identifiers

  • Device settings

  • Approximate geographic location

The information collected depends on your device and browser settings.

Personal Information

Depending on how you interact with Elemental Health, we may collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Social media profiles

  • Postal address

  • Payment information

  • Health and lifestyle information relevant to your coaching experience

2. Legal Basis for Processing

We collect and process personal information lawfully, fairly and transparently.

We only collect information where:

  • it is necessary to provide the services you have requested;

  • it is required to fulfil our contractual obligations;

  • you have provided your consent (such as subscribing to our newsletter);

  • we have a legitimate business interest in improving our services, marketing our business or protecting our legal rights; or

  • we are required to comply with a legal obligation.

Where you provide consent, you may withdraw it at any time. This will not affect any processing that occurred before your consent was withdrawn.

We retain personal information only for as long as necessary to provide our services, meet legal obligations and protect our legitimate business interests.

3. How We Use Your Information

We may collect, hold and use your information to:

  • Deliver personalised coaching services.

  • Create your Body Blueprint and coaching recommendations.

  • Develop customised training and nutrition guidance.

  • Respond to enquiries and communicate with you.

  • Process payments.

  • Manage your coaching experience.

  • Improve our website and educational resources.

  • Conduct analytics and business development.

  • Send newsletters and marketing communications where you've opted in.

  • Meet legal and regulatory obligations.

Health Information

As part of your coaching experience, you may choose to share information relating to your health, medical history, nutrition, exercise, injuries, medications, lifestyle, sleep, stress levels and wellbeing.

This information is collected solely to provide safe, personalised and effective coaching.

Your health information is treated as confidential and will only be accessed where necessary to deliver our services. We will never sell your health information and will only disclose it where required by law, with your consent, or where necessary to provide services through trusted third-party providers.

4. Disclosure of Personal Information

We may share your information with trusted third parties where necessary, including:

  • Payment processors

  • Website hosting providers

  • Email marketing platforms

  • Analytics providers

  • Professional advisers

  • Contractors assisting with our services

  • Legal or regulatory authorities where required by law

We do not sell your personal information.

5. International Transfers

Some of our service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information receives an appropriate level of protection consistent with applicable privacy laws.

6. Your Rights

You may request to:

  • Access the personal information we hold about you.

  • Correct inaccurate information.

  • Request deletion of your information where legally permitted.

  • Withdraw consent for marketing communications.

  • Request a copy of your information.

  • Lodge a complaint regarding how your information has been handled.

If you wish to exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies help us:

  • Improve website performance

  • Remember your preferences

  • Analyse website traffic

  • Deliver relevant content

You can disable cookies through your browser settings, although some website features may no longer function correctly.

8. Business Transfers

If Elemental Health is sold, merged or undergoes a business restructure, your information may be transferred as part of that transaction, subject to this Privacy Policy.

9. External Websites

Our website may contain links to third-party websites.

Elemental Health is not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or industry practices.

The latest version will always be available on our website. Your continued use of our website and services following any updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Elemental Health & Co

Email: hello@elementalhealthandco.com.au

Website: www.elementalhealthandco.com.au